Description

Veterinary Client Service Representative

Magrane Pet Medical Center

Mishawaka, IN

Full-Time

Do you love helping people and their pets? Are you someone who thrives in a fast-paced environment while delivering exceptional customer service? Magrane Pet Medical Center, a Thrive Pet Healthcare partner, is looking for a compassionate, organized, and dependable Client Service Representative to join our team!

As the first point of contact for our clients, you'll play a vital role in creating a welcoming experience and helping strengthen the bond between pets, their families, and our veterinary team.

What We're Looking For

Our ideal candidate:

• Has a positive, friendly, and professional attitude
• Demonstrates outstanding customer service skills
• Communicate effectively in person, on the phone, and electronically
• Is organized, detail-oriented, and able to multitask
• Works well both independently and as part of a team
• Remains calm and compassionate during stressful situations
• Is reliable, flexible, and eager to learn
• Veterinary experience is preferred but not required
• Must be able to work a rotating Saturday schedule

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answering phone calls and assisting with client inquiries
• Schedule appointments and manage the daily appointment flow
• Process payments and maintain accurate client records
• Educate clients on hospital services, preventive care, and follow-up instructions
• Coordinate communication between clients and the medical team
• Maintain a clean, organized, and welcoming reception area
• Support team members to ensure an exceptional client experience

Why Join Magrane Pet Medical Center?

For more than 80 years, Magrane Pet Medical Center has proudly served pets and their families in the Mishawaka community. As an AAHA-accredited hospital, we are committed to providing high-quality medicine alongside outstanding customer care. We believe our people are our greatest asset and foster a culture built on teamwork, respect, compassion, and continuous growth.

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet Perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.