Description

South Carolina Veterinary Specialists & Emergency Care, a Thrive Pet Healthcare Partner, is now hiring a Financial Coordinator to join our growing team. This person will fill a critical role in ensuring we provide excellent client service and effective communication between our veterinary healthcare team and our clients.

The Veterinary Financial Coordinator is responsible for auditing patient charts to ensure proper charge capture, updating charges and estimates, acting as a liaison between clients and doctors, and ensuring financial protocols are followed by staff. The financial coordinator manages client finances, including presenting and explaining fees, collecting updated estimates, processing payments, and handling insurance and financing questions. Key responsibilities also include managing accounts receivable and collections efforts and providing financial training for team members.

This is a full-time position requiring availability 5 days a week, primarily day time hours. Some weekends and holidays may be required.

The right candidate:

• Has at least two (2) years’ veterinary technician experience in emergency/specialty veterinary practice.

• Values client service and building relationships.

• Has experience with charge capturing procedures and is able to work with DVMs and technical team to develop treatment plans and discharge instruction templates and protocols.

• Possess strong working knowledge of ezyVet, Smartflow, Excel, Word and Sharepoint.

• Understands and can apply basic accounting and billing principles and terminology. Has the ability to do basic math without the aid of a calculator and has aptitude for medical math.

• Is self-directed, motivated and organized. Takes initiative and manages time well.

• Demonstrates critical thinking and problem-solving skills. Has attention to detail, is meticulous, and thorough with all work assignments

• Has a positive, energetic, and upbeat personality

• Employs considerable tact and diplomacy when required. Diffuses emotionally charged situations while remaining professional. Has the ability to greet and communicate with clients in a professional and friendly manner.

• Is flexible and adaptable; able to keep composure and focus with changing priorities.

• Is highly confidential, trustworthy, and able to follow through with commitments.

Core responsibilities include:

• Client relations:

• Act as a liaison between clients and veterinary staff.
• Present and explain estimates, fees, and invoices to clients. Collect deposits and payments.
• Answer client questions about procedures and costs.

• Financial management:

• Audit patient charts and accurately update charges and estimates for services rendered.
• Assist with billing-related activities and manage accounts receivable.

• Administrative and training:

• Provide financial training for new hires and on-going training for staff members as needed.
• Monitor financial performance and identify areas for improvement.
• Ensuring practice management software reflects codes that are accurate across all platforms.

• Other duties:

• Some clinical shifts may be required

Why work at South Carolina Veterinary Specialists & Emergency Care? Our focus is delivering exceptional patient care and superior client service. It is at the heart of all we do. We strive to live by our core values: Service, Empathy, Accountability, Joy, Exploration and Team! If these values resonate with you and you want to be a part of a hospital culture that fosters teamwork and collaboration and a caring, supportive, professional, and family environment we hope you will apply!

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

• Generously subsidized backup and ongoing care support for children, adults, and pets

• Mental health benefits including coaching and therapy sessions

• 401k with employer contribution and no waiting period

• Continuing education and development support through our library of free CE courses and paid time off for CE

.... and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

If you are an experienced veterinary service professional with a contagious passion for providing exceptional veterinary care to your patients and amazing customer service to their owners, we want you on our team!

If your experience matches what we are looking for please apply today! We look forward to hearing from you!