Description

Veterinary Client Service Representative

Gypsum Animal Hospital

Gypsum, CO

Gypsum Animal Hospital is looking for an experienced Veterinary Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community.

At Gypsum Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

As an experienced Veterinary Client Service Representative, you are the first and last point of contact for our clients and play a vital role in ensuring smooth hospital operations. You understand the pace and complexity of veterinary medicine and are comfortable balancing client needs, medical team communication, scheduling, and financial processes with professionalism and empathy.

Experience & Skills Requirements:

• Minimum of 2 year's experience as a Veterinary Client Service Representative or in similar veterinary front desk role required
• Strong understanding of veterinary hosptial workflows and terminology
• Proven ability to manage high call volumes, scheduling, estimates, and financial transactions
• Great communication skills with the ability to de-escalate stressful or emotional client situations
• Strong multi-tasking skills
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients
• Proficiency with veterinary practice management software
• Must be able to work rotating weekends and certain holidays
• Have the desire to constantly grow and advance as a valued member

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet
• Efficiently onboard clients by completing registrations, verifying information, and clearly communicating anticipated wait times and hospital processes
• Educate clients and answer non-medical inquiries
• Manage high-volume inbound and outbound communications, including phone calls, emails, text messages, and faxes, ensuring timely, accurate follow-up and message documentation
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records
• Create and manage appointment reminders, confirmations, and rescheduling to support an optimal hospital flow and client compliance
• Maintain accurate, up-to-date client and patient records within the practice management system, verifying patient information at every visit
• Maintain cleanliness and organization of the front desk, lobby, and exam rooms
• Ensure financial responsibilities are met. Review invoices for accuracy, communicate charges clearly to clients, collect payments, and reconcile cash drawer totals with computer-generated reports
• Be willing to guide, mentor, and support fellow team members

About the Hospital

At Gypsum Animal Hospital, we offer primary care service for dogs and cats in Gypsum. We also serve the communities of Eagle, Dotsero and Wolcott. Our highly experienced veterinary care team stays on top of the latest advances in technology to ensure your pet is continuously receiving the best in pet medicine.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.